Policies


Cancellation Policy

Healthy Women Medical Centres goal is to provide prompt and quality healthcare to every one of our patients.

For this very reason we have implemented a cancellation policy. If you need to change or cancel your appointment we do appreciate 24hours notice to do so.

No Show Policy

If you do not attend your appointment without letting us know, a cancellation fee of $50.00 will apply. This can be paid either before or at your next appointment at Healthy Women Medical Centre.

Contacting your Doctor

If you need to ask your Doctor a question regarding your consultation, please leave a detailed message with the receptionists and they will forward your query onto your Healthy Women Doctor. Healthy Women Medical Centre will then endeavour to reply to your query as soon as possible.

Privacy

Information collected from patients is primarily to provide quality health care services.  We have a legal and ethical duty to protect patient information.  Patient information may have to be disclosed to other medical professionals so that proper health care is not compromised.

Results

Normal results can generally be given over the phone.  If your results are of clinical significance you will be contacted by the surgery for review.  These will not be discussed over the phone.

Home Visits

If you are a regular patient of this practice, live within a 3km radius of the surgery and you are too ill, frail or elderly to come to the surgery, you may request a home visit by calling our clinic.

Please call reception before 9.15am if possible. Fees for home visits are available on request. This fee is payable preferably by credit card over the phone once the doctor has determined that a home visit is deemed necessary.

After Hours Service

For emergencies when the practice is closed we have a formal arrangement with St. Andrew’s War Memorial Hospital, North Street, Spring Hill. Ph: 3834 4444.

Patients requiring urgent attention please ring 000 for an ambulance.

If you think you may need a home visit please ring the surgery number on 3720 2622 to obtain details of our after hours service.

Complaints

If you are unhappy with any aspect of the care or service provided by this practice, please contact us to discuss the matter.

We welcome your feedback on any matter you wish to raise with us. 

If you are still unhappy with our resolution, you may contact the Office of health Ombudsman on 3120 5999 or 1800 077 308.